promote local economic growth through tourism, provides workshops and training to help businesses and governments provide quality customer service to customers from many cultures, festival and event management training to help your event be successful and fun, as well as custom research services for organizations and communities.
The Tourism Center is currently offering a train-the-trainer opportunity for their At Your Service: Working with Multicultural Customers program. At Your Service: Working with Multicultural Customers explores the nature of customer service and ways to create good experiences when working with diverse customers. Participants of this program explore how culture affects perception and behavior, gain skills to identify and address customer needs, control their own attitudes in difficult situations, and actions to consistently deliver great service.
The train-the-trainer workshop will be offered October 27, 2016 from 8:30 a.m. to 4:00 p.m. at Coffey Hall located on the St. Paul campus of the University of Minnesota. Register today! To learn more about this training opportunity and all of the resources available through the Tourism Center visit their website. Make sure to follow @umntourism on Twitter and "like" University of Minnesota Tourism Center on Facebook!